• Nita Cooper

A Change Is Coming

Hey Friend,

So yesterday we were able to take a peek at some of the changes airlines are implementing in order to keep us safe. Here is a summary from Delta Airlines:


Delta employees and customers will experience an extra layer of protection starting May 4, as they will require all customers and employees to wear a face mask or appropriate face covering when traveling. Other measures include:

  • New temporary requirements for employees to wear masks or face coverings when within six feet of others while at work, starting this week

  • Employee temperature checks

  • Enhanced cleaning measures implemented in airports and on aircraft

  • Expanding electrostatic spraying procedures, which disinfect employee work and break areas, to more locations

Face coverings will be required starting in the check-in lobby and across Delta touchpoints including Delta Sky Clubs, boarding gate areas, jet bridges and on board the aircraft for the duration of the flight – except during meal service. Their use is also strongly encouraged in high-traffic areas including security lines and restrooms. People unable to keep a face covering in place, including children, are exempt.

This temporary requirement will be communicated to customers using the same channels we have shared changes to service and experiences throughout this pandemic. Delta.com, Pre-flight emails and Fly Delta app push notifications will serve as reminders before heading to the airport, while signage, displays and, of course, our incredible Delta people will support this effort via announcements once traveling. And while we continue to encourage customers to bring their own face covering when traveling with us, supplies will be available for customers who need them.

Delivering on Delta’s New Standard of Clean

Delta will continue evaluating our practices and new opportunities to support personal safety. Requiring customers and employees to wear face coverings throughout their journey is one of many steps Delta has taken to protect their health and safety, while providing an essential service to the communities we continue to serve. These efforts and our new standard of clean include:

  • Expanding electrostatic sanitizing spraying – to all aircraft and adopting extensive pre-flight cleaning practices that disinfect high-touch areas – on top of existing cleaning measures and the use of state-of-the-art air circulation systems with HEPA filters that extract more than more than 99.999% of even the tiniest viruses on many Delta aircraft

  • Taking steps to give customers and employees more space for safer travel on the ground and in the air by blocking middle seats, reducing the number of customers on each flight and pausing automatic Medallion Complimentary Upgrades

  • Adjusting the boarding process to encourage more space for safer travel by boarding all flights from back-to-front — reducing the instances of customers needing to pass by one another to reach their seats

  • Streamlining onboard food and beverage service on all flights and encouraging customers to pack their own food and beverages to decrease touch points

  • Providing supplies directly to customers when available, including hand sanitizers, amenity kits and other protective equipment to minimize the spread of COVID-19 and other viruses

  • Connecting with health experts, partners and healthcare industry leaders on best practices

All of this is reminding me of all of the changes that took place post September 11 attacks that occurred. So get ready friends as things are changing.


Stay safe...Nita

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